Refund policy

We want every piece to fit your space and your life. If it doesn't, here's how returns work.

30-day returns

You can return an item within 30 days of delivery. It needs to be unused, in the same condition you received it, and in its original packaging.

To start a return, email support@picnicsandpatios.com with your order number and the item you want to return. We'll reply with a return authorization and instructions. Please don't send anything back without one: our items ship from US warehouses, and returns go to the address we give you, not to us in San Francisco.

Fit promise

If you measured your space with our shop-by-space tool and the piece doesn't fit, return it free. We'll send a prepaid return label. This applies to parcel-shipped items, which is everything we currently sell.

Return shipping

For other returns, such as a change of mind, return shipping is paid by you. Original shipping charges are not refunded.

Damaged, defective or wrong items

Please check your order when it arrives. If anything is damaged, defective or not what you ordered, email us within 7 days of delivery with your order number and photos of the item and the box. We'll send a replacement or a full refund, including shipping, at no cost to you.

Cancellations

You can cancel for a full refund until your order ships. Email us as soon as possible. Once an order has shipped, it follows the return process above.

Exchanges

The fastest way to get a different item is to return the one you have and place a new order.

Refunds

Once your return arrives and is inspected, we'll email you and refund your original payment method within 5 business days. Your bank or card issuer may take a few more days to post it.

Questions

Email support@picnicsandpatios.com. We reply within one business day.