Shipping policy

Where we ship

We ship to addresses in the contiguous United States (the lower 48 states). We can't ship to Alaska, Hawaii, US territories, APO/FPO addresses or PO boxes at this time.

Processing and delivery

Every item ships from a US warehouse. Orders leave the warehouse within 2 to 5 business days. Each product page shows where the item ships from and its expected ship time before you buy.

Business days are Monday to Friday, excluding US federal holidays. Orders placed on weekends or holidays begin processing the next business day.

Shipping cost

Shipping cost, if any, is shown at checkout before you pay.

Tracking

Every order ships with tracking. When your order leaves the warehouse, we'll email you a tracking number. If you order more than one item, they may ship separately from different warehouses and arrive on different days, each with its own tracking.

Packaging

We partner with warehouses and retail fulfillment centers across the US, and each order ships from the one that has it in stock and can get it to you fastest. Because of that, your order may arrive in the manufacturer's box or a partner retailer's packaging rather than ours. What's inside is the item you ordered, and our returns and fit promise apply exactly the same.

Delivery problems

If your tracking hasn't updated for 5 business days, or it shows delivered but you can't find your package, email us and we'll open a claim with the carrier and keep you updated. If a package is lost, we'll send a replacement or a full refund.

Please check that your shipping address is correct before you order. If you spot a mistake, email us right away. We can update it until the order ships.

Damaged in transit

If something arrives damaged, email us within 7 days of delivery with photos of the item and the box. See our refund policy for details.

Questions

Email support@picnicsandpatios.com.